Frequently Asked Questions
Everything you need to know about your order and fit.
How do I find the right size?
We recommend referring to our detailed Size Guide located on each product page. Since jockstraps are designed for a snug fit, if you are between sizes, we generally suggest sizing up for comfort or staying true to size for maximum support.
What is your return policy for undergarments?
For hygiene and safety reasons, we can only accept returns on items that are unopened, unworn, and in their original sealed packaging. Please contact our support team within 14 days of delivery to initiate a return.
How should I care for my jockstraps?
To maintain elasticity and fabric quality, we recommend machine washing in cold water on a gentle cycle. For best results, air dry your garments or use a low-heat tumble setting.
Is your shipping packaging discrete?
Yes, all orders are shipped in plain, unbranded mailers or boxes. The sender name on the shipping label is listed as 'JS Logistics' to ensure your privacy.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. We also offer expedited shipping options at checkout if you need your items sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.